Privacy Policy

Introduction

Ara Platforms, Inc. ("Ara," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics collaboration platform and related services.

Information We Collect

Information You Provide

• Account Information: Name, email address, password, and organization details
• Content: Analyses, reports, visualizations, and other content you create or upload
• Communications: Feedback, support requests, and other communications with us
• Payment Information: Billing details processed securely through our payment providers

Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and performance metrics
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies: We use cookies and similar technologies to enhance your experience

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• With Your Consent: When you explicitly agree to sharing
• Within Your Organization: With other members of your team or organization
• Service Providers: With trusted third parties who assist in operating our platform
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit and at rest
• Regular security audits and assessments
• Access controls and authentication
• SOC 2 Type II certification
• Regular backups and disaster recovery procedures

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Update: Correct inaccurate or incomplete information
• Delete: Request deletion of your personal information
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will promptly delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: